- Open Apple System Preferences.
- Open Security & Privacy.
- Select the Privacy tab.
- If privacy settings are locked:
- Click the lock icon in the lower-left corner.
- Enter your device password.
- Click Unlock.
- In the left pane, select Full Disk Access.
- In the right pane, click the + icon.
- Navigate to Applications > CrashPlan.
- Click Open.
The following message appears: "CrashPlan" will not have full disk access until it is quit.
- Click Quit Now.
- (Optional) Click the lock in the lower-left corner to re-lock privacy settings.
- (Required) Follow the steps in the next section to restart the Code42 service. The Code42 app will not have full disk access until the Code42 service restarts.
Step 2: Restart the Code42 service
There are two ways to restart the Code42 service: restart your device, or enter a command in the Code42 app command prompt. Choose whichever option is easiest for you.
Restart your Mac.
- Open the Code42 app.
- If necessary, sign in to your account.
- Press Option+Command+C to open the Code42 command prompt.
- Enter this command:
- Press Enter.
This closes the Code42 app, reauthenticates the Code42 app with the Code42 server, and then restarts the Code42 service.
- open the CrashPlan app again to confirm it has restarted